FAQs

Are Boo & Bear products made in Australia?

Yes, all our products are handmade in Melbourne Australia.

What are your shipping terms and conditions?

Please refer to our Shipping & returns page for more information.

Do you have any stockists?

Yes, we have one exclusive stockist in Elwood, Melbourne. Please contact Hello Willow for availability.

Do you wholesale your products?

If you are a retailer and would like to stock our products please get in contact with us at booandbearbaby@gmail.com  We are always happy to discuss possible opportunities with you.  When emailing us please provide as much information about your business as you can as this will help us to build a relationship from the very beginning.

 

I have seen similar cushions to yours on a bulk order website, are these legitimate?

No way! Unless we have a stockist listed above then the cushions you see are not Boo & Bear products and are cheap and nasty counterfeits.  They will not look like the pictures, they will be made from plastic grade fabrics and would not have been tested for unsafe chemicals making them unsafe for babies and children.

All of our products are handmade in Melbourne, Australia and we have never enlisted any bulk manufacturers to make our products.

Any stores found selling counterfeit goods will be pursued under International copyright law.

What payment methods do you accept?

We accept Visa, MasterCard, and American Express debit and credit cards through Shopify Payments. You can also choose to pay through PayPal or Afterpay (please contact PayPal and Afterpay directly for terms and conditions).

Are Boo & Bear products safe for babies?

All our products are made from 100% merino wool felt which has been classed as non-toxic and ecologically friendly. Unlike synthetic and wool blend felts, it’s completely biodegradable, non-flammable and safe for babies, children, and pets. All of the felt we use is Oeko-Tex certified guaranteeing that it is free of lead and harsh chemical dyes, making it safe for people of all ages.

Importantly there are some elements we use that in the event of damage to the product may not be safe for children under 3 years. We therefore recommend that all our products are used for display purposes only and are not used as toys.  Please keep wall hangings out of reach of young children.

Please ensure you follow all SIDS guidelines and do not have cushions or toys of any kind kept in the cot while your baby is in there or sleeping, as this poses a suffocation risk.  More information can be found on the SIDS Australia page.

Always supervise your child with our products in case of damage.  

Do you do custom orders?

Yes, we currently offer custom orders of our Initial star cushions. You can have this gorgeous cushion made in a colour of your choice (as long as it is available) and with your little ones’ initial. These make such a beautiful gift for a baby shower, 1st birthday, Christening or just because you love them.

At this time we do not offer any other custom design products.

Do you offer trade discounts for Interior Designers?

Please contact Christie Woods on booandbearbaby@gmail.com for more information.

I would love to collaborate/feature Boo & Bear on my blog or in my magazine, who do I contact?

For all PR and Press related queries please contact Christie Woods on booandbearbaby@gmail.com  

I have a promotional code but it has expired, can I still use it?

From time to time we may offer certain promotional codes to our customers via our website, by email or on social media. Most of these codes will only be accepted during the promotional period and will not be honoured after the end of that period.

Promotional codes are limited to one per customer and cannot be used in conjunction with other offers.

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